Privacy Policy
Last updated: 28 October 2026
The short version
- We collect only the information we need to plan your tour, apply for your e-Visa and stay in touch with you.
- Your passport details are shared only with the State Migration Service of Turkmenistan and the hotels and services in your itinerary.
- We never sell your personal data.
- We do not see or store your full card details. Card payments are handled by Stripe.
- You can ask us at any time to see, correct or delete your data.
- Who is responsible
- What we collect
- How we use it
- Who we share it with
- Payments
- Cookies and analytics
- How long we keep it
- How we protect it
- Your rights
- Contact us
1. Who is responsible for your data
This website, darvazatour.com, is run by Darvaza Tour, the trading name of "Iki Ganat" Hususy Kärhanasy (Tourism Licence No. 5-17-27-256), office No. 72, Elite Shopping Center, Türkmenabat, Turkmenistan. Online card payments are processed by our U.S. payment entity, DARVAZA TOUR LLC (Wyoming, USA).
2. What information we collect
| Type of information | Examples | When we collect it |
|---|---|---|
| Contact details | Name, email, phone number, WhatsApp | When you send a request, email or message us |
| Trip details | Travel dates, number of travellers, entry and exit points, interests | When you request or book a tour |
| Visa documents | Passport scan, photo, nationality, date of birth and other details required by the authorities | After your tour is confirmed, for your e-Visa application and registration |
| Health and diet | Allergies, dietary needs, mobility limits — only if you tell us | Before your trip, so we can plan safely |
| Payment information | Amount, date, payment reference. Not your full card number | When you pay a deposit or balance |
| Website usage | Pages visited, device, browser, approximate location | When you use our website (see section 6) |
3. How we use your information
- To answer your questions and prepare your itinerary and price.
- To apply for your Turkmenistan e-Visa and complete the official registration of foreign visitors.
- To book hotels, camps, trains and other services in your tour.
- To take payments and keep accounting records.
- To contact you before and during your trip, including in an emergency.
- To improve our website and understand which pages are useful.
We do not send marketing emails unless you ask us to. After your trip, we may ask you once to leave a review.
4. Who we share it with
- Government authorities of Turkmenistan (State Migration Service), for your e-Visa and registration, as required by law.
- Service providers in your itinerary, such as hotels, yurt camps, railway and insurance companies, only the details they need.
- Your guide and driver, your name, contact number and travel details.
- Payment providers (Stripe, Wise), to process your payments.
- Technical providers that run our website, email and messaging (for example our web host, Google and WhatsApp).
We never sell or rent your personal data to anyone.
5. Payments
Card payments on our website are processed securely by Stripe. Your card details go directly to Stripe and are never stored on our website or by our team. Bank transfers are handled by Wise. Both companies have their own privacy policies.
6. Cookies and analytics
Our website uses cookies and similar tools to work properly and to understand how visitors use it:
- Necessary cookies — for example to keep forms and pages working and loading quickly.
- Analytics — we use Google Analytics to see which pages are visited, in a way that does not tell us who you are.
- Embedded content — Google reviews, maps and videos on our pages may set their own cookies.
You can block or delete cookies in your browser settings. The website will still work, but some parts may load differently.
7. How long we keep your data
- Passport scans and visa documents are kept only as long as needed for your visa, registration and trip, and for any period required by law. After that, they are deleted.
- Booking and payment records are kept as long as needed for accounting and legal purposes.
- Messages and requests that did not lead to a booking are deleted when they are no longer needed.
You can ask us to delete your documents earlier, unless we are required by law to keep them.
8. How we protect your data
Our website uses an encrypted connection (HTTPS). Access to your documents is limited to the team members who prepare your visa and tour. We ask you to send passport scans only through email or WhatsApp to our official contacts listed below.
9. Your rights
You can ask us at any time to:
- tell you what personal data we hold about you;
- correct data that is wrong;
- delete your data, unless we must keep it by law;
- stop using your data for anything other than your booking.
If you live in the European Union or the United Kingdom, you also have rights under data protection law (GDPR), including the right to complain to your local data protection authority. Please contact us first — we will do our best to help.
10. Contact us
For any question about your personal data, please write to us:
- Email: next.darvazatour@gmail.com
- Founder: davud@darvazatour.com
- WhatsApp: +993 62 118617
We may update this policy from time to time. The latest version is always published on this page. See also our Booking Terms and Cancellation & Refund Policy.